At The Detail Freak Mobile Detailing & Car Wash of Redwood City, your satisfaction is our top priority. We want you to be amazed by the transformation of your car!

Our Services:

Please note that all starting prices may be adjusted depending on the vehicle's condition. Any changes in price will be communicated to the customer before any work commences.

Open Communication is Key:

Open communication throughout the detailing process is vital. Feel free to ask questions or raise any concerns before, during, or after your appointment. This allows us to tailor the service to your expectations and avoid any misunderstandings.

Dispute Resolution:

To make a claim, please contact us within 24 hours of the service completion by phone, text at 855-851-9972, or email at contact@thedetailfreak.com. Please provide pictures of the area in question via text or email within 24 hours of making the claim.

We'll do our best to address your concerns fairly. However, for claims exceeding a specific timeframe or concerning pre-existing, unrepairable damage, a mutually agreeable resolution may be necessary.

Payment:

We accept cash, all major credit cards, and contactless payment options for your convenience. Payment is due upon completion of the service

For larger or custom-detailing jobs, or appointments requiring significant time or resources, a deposit or full prepayment may be required prior to service. Customers will be informed of any such requirement during the booking process.

Failure to provide payment as agreed may result in cancellation of the appointment and potential service fees.

Satisfaction Guarantee:

To ensure the highest level of service and satisfaction, we ask that all customers be present at both the start and completion of their detailing appointment. This allows us to discuss any specific areas of concern beforehand and confirm that all expectations have been met upon completion.

At the end of the service, customers are required to inspect the vehicle on-site with our detailing technician. This is the time to review the work, address any concerns, and request touch-ups if needed. Once the customer approves the completed work, the job is considered finalized and satisfactory.

A Note About Refunds:

Due to the personalized nature of our detailing services, refunds are generally not offered.

However, we understand that minor imperfections or missed areas can occasionally occur. In such cases, and at our sole discretion, we may offer a touch-up or minor correction as a courtesy.

Any such requests must be made within 24 hours of the original service and must pertain to items that were reasonably included in the scope of work.

Limitation of Liability:

The Detail Freak Mobile Detailing & Car Wash of Redwood City is not responsible for:

Pre-Existing Exterior Damage:

The Detail Freak Mobile Detailing & Car Wash of Redwood City, is not responsible for any exterior damage or imperfections that existed prior to the start of service. This includes, but is not limited to: scratches, scuffs, dents, dings, chipped or peeling paint, faded or oxidized clear coat, damaged or worn trim (plastic, chrome, gloss black, or rubber), glass cracks or chips, water spots, chemical stains, rust or corrosion, curb rash or damage to wheels and rims, cracked or fogged lights, damaged emblems or decals, faulty gas caps, broken or ripped seals causing water intrusion, and any engine bay or undercarriage issues such as leaks, corrosion, or electrical problems. This also applies to any pre-installed aftermarket parts that are loose, damaged, or improperly installed.

A pre-service inspection may be conducted, but ultimate responsibility for the condition of the vehicle rests with the owner.

Pre-Existing Interior Damage:

The Detail Freak Mobile Detailing & Car Wash of Redwood City, is not responsible for any interior damage or imperfections that existed prior to the start of service. This includes, but is not limited to: scratches, scuffs, tears, stains, or discoloration on leather, vinyl, fabric, plastic, upholstery, headliners, or trim; damage to glass or mirrors; cracked or malfunctioning screens, faulty seatbelts, infotainment systems, gauge clusters, buttons, switches, or controls; and any issues with pre-installed aftermarket components. We also do not accept liability for existing odors, pet hair, mold, or biohazard contamination present before the service begins.

A pre-service inspection may be conducted, but ultimate responsibility for the condition of the vehicle rests with the owner.

Customer Safety:

Customers are responsible for maintaining a safe and adequate workspace for detailing services. This includes ensuring there is sufficient room for all doors, hoods, trunks, and equipment to open and operate freely.

The Detail Freak Mobile Detailing & Car Wash of Redwood City, is not responsible or liable for any injuries, slips, trips, falls, or accidents that occur on or around the premises, in or around your vehicle, or while entering or exiting your vehicle—whether accidental or otherwise.

This includes, but is not limited to, incidents caused by:

• Wet, slick, or freshly cleaned surfaces

• Footwear type, grip, or friction with interior mats or flooring

• Movement around, into, or out of the vehicle during or after service

By proceeding with service, you agree that The Detail Freak Mobile Detailing & Car Wash of Redwood City, is not responsible for any personal injury related to your visit or interaction with your vehicle before, during, or after detailing.

Chemicals, Products, & Health Risks:

Our detailing products are industry-standard and safe when used properly, but they may produce odors or vapors.

The Detail Freak Mobile Detailing & Car Wash of Redwood City, is not responsible for any allergic reactions, respiratory issues, or other health effects caused by exposure to cleaning agents, fragrances, or chemicals used during service. Customers with known sensitivities should inform us in advance.

Child Car Seat Cleaning:

Child car seat cleaning is an optional add-on service and must be requested in advance—either during the booking process, prior to the appointment, or before any work begins.

Please note the following important conditions:

1. Customer Responsibility for Removal

   • Customers are responsible for removing child car seats prior to the start of service to allow proper access for cleaning.

   • If car seats are not removed, our team will not touch, unbuckle, or remove them under any circumstances for liability and safety reasons.

   • In such cases, we will simply clean around and underneath the car seats as best as possible.

2. Limited Service Scope

   • When car seats remain installed, we may lightly vacuum the surface as a complimentary courtesy, but no deep cleaning or shampooing will be performed unless the service was pre-approved and requested.

   • Any additional services, such as shampooing or stain removal of car seats, must be scheduled and confirmed beforehand.

3. Reinstallation of Car Seats

   • If customers remove the car seats before service, our team will place them back in the vehicle once the detail is complete—either in the trunk or in the seat position with the back facing outward.

   • We do not reinstall, secure, or tighten any car seat straps, bases, or attachments. It is the customer’s responsibility to ensure the car seat is properly and securely reinstalled before driving.

4. Safety & Liability Disclaimer

   • The Detail Freak Mobile Detailing & Car Wash of Redwood City assumes no liability for any injury, damage, or accident that may result from:

     • Improper or incomplete car seat installation or reinstallation.

     • Loosened straps, belts, or bases caused during cleaning or vehicle movement.

     • Faulty car seat mechanisms, manufacturer defects, or installation errors.

   We strongly recommend all customers inspect and verify the secure installation of child car seats immediately after service and before operating the vehicle.

   By booking our services, the customer acknowledges and agrees to these terms regarding child car seat cleaning and handling.

DISCLAMIER FOR ENGINE BAY WASHING:

We take every precaution to ensure the safety of your vehicle during engine washing services. However, The Detail Freak Mobile Detailing & Car Wash of Redwood City, is not responsible for any damage to the engine or its components resulting from engine washing, including but not limited to electrical failures, mechanical issues, or water intrusion. Engine washing is performed at the owner’s risk, and we recommend consulting your vehicle manufacturer’s guidelines regarding engine cleaning procedures. By opting for this service, you acknowledge and accept these terms.

Battery and Electrical System Liability:

During the detailing process, doors, lights, and other electrical components may remain open or active for extended periods to allow full interior and exterior cleaning. As a result, there is a small possibility of battery drainage or related electrical issues.

The Detail Freak Mobile Detailing & Car Wash of Redwood City, is not responsible for dead batteries, electric charging port malfunctions, or lights (interior or exterior) staying on during or after service. These issues can occur naturally when a vehicle’s battery is already weak or nearing failure, as several hours of door or light activity alone would not typically deplete a healthy battery.

Customers are responsible for ensuring their vehicle’s battery and electrical systems are in good working condition prior to service. In cases where a battery dies,The Detail Freak Mobile Detailing & Car Wash of Redwood City, may offer assistance (such as a jump-start) as a courtesy; however, we are not liable for any electrical damage or performance issues that may result.

IMPORTANT NOTE, PLEASE READ:

Any issues, damages, or concerns reported after the on-site inspection and customer approval are not the responsibility of The Detail Freak Mobile Detailing & Car Wash of Redwood City.

Any damage, contamination, or changes in the condition of the vehicle that occur after the service has been completed and the team has left the premises are not the responsibility of The Detail Freak Mobile Detailing & Car Wash of Redwood City.

These limitations are established to ensure clarity and protect the interests of both our customers and staff. As the vehicle’s complete condition cannot be fully evaluated prior to the start of service, certain existing imperfections or damages may only become evident during or after the detailing process. As such, The Detail Freak Mobile Detailing & Car Wash of Redwood City, cannot assume responsibility for any pre-existing conditions or defects.

We highly recommend that once your detailing appointment is complete, you review the vehicle with our detailing technician while they are still on-site. This is the opportunity to review the work, discuss any issues, and request touch-ups if necessary. If you have any questions or concerns, please bring them to the technician’s attention at that time, and we will do our best to address them accordingly. Once the customer has approved the completed service, the job will be considered finalized and satisfactory.

By scheduling and booking our detailing services, you also agree not to hold The Detail Freak Mobile Detailing & Car Wash of Redwood City, liable for any damages to your vehicle not limited to what is listed above.

Items Left in the Vehicle:

The Detail Freak Mobile Detailing & Car Wash of Redwood City is not responsible for any personal belongings left in the vehicle including but not limited to (i.e: car keys/fobs, electronics, phones, money, credit cards, clothing, or jewelry.)

We strongly advise customers to remove all valuables and personal items prior to the appointment. Claims regarding missing or damaged personal property will not be accepted under any circumstances.

Weather & Environmental Limitations:

In cases of inclement weather or unsuitable work environments (e.g., lack of shade, unsafe parking area, or water access), we reserve the right to reschedule or modify the service. Quality of work may be affected by environmental conditions, and we are not liable for limitations imposed by such factors.

Access to Water & Electricity

We provide our own water and electricity for our mobile detailing services, and may request access to such resources in case of equipment failure.

Right to Refuse Service:

We reserve the right to refuse, cancel, or discontinue service at any time for any reason deemed necessary by our staff. This includes, but is not limited to:

• Unsafe working conditions

• Hostile, aggressive, or disrespectful behavior toward our staff

• Uncooperative or disruptive conduct

• Vehicles in conditions that pose health or safety risks, such as the presence of biohazards, mold, excessive filth, insect or rodent infestations, or hazardous materials

• Faulty machinery or equipment failure. 

We are committed to providing a safe, respectful and professional experience for both our customers and team.

By Scheduling service with The Detail Freak Mobile Detailing & Car Wash of Redwood City, you acknowledge and agree to our Terms and conditions.

Thank you!

@ The Detail Freak Team